REFUND POLICY

At WILDHAVENES LLC, we want our customers to feel confident when shopping for outdoor products. If you are not satisfied with your purchase or receive an item that does not meet your expectations, you may be eligible for a return, exchange, or refund under the conditions outlined in this policy.

Please review the following terms carefully before submitting a return request.

1. 30-Day Return Policy

Customers may request a return within 30 days of the delivery date.

To qualify for a standard return, the product must meet the following conditions:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, accessories, and any included components, where applicable.

  • The product must not show signs of use, damage, alteration, or improper handling beyond what is reasonably necessary to inspect it.

  • Proof of purchase, such as an order confirmation or order number, must be provided.

  • The return request must be submitted within the 30-day return period.

Items that have been used, damaged after delivery due to customer handling, or returned in a condition that makes them unsuitable for resale may not qualify for a standard change-of-mind return, to the extent permitted by applicable law.

These conditions do not limit any rights or remedies that may apply to defective, damaged, misdescribed, or incorrectly supplied products under applicable law.

2. Non-Returnable Items

Unless otherwise required by applicable law, certain items may not be eligible for a standard return, including:

  • Products that have been used or show substantial signs of wear.

  • Items damaged through improper use, modification, or handling after delivery.

  • Products returned without essential components or accessories originally supplied.

  • Items that are no longer in their original condition for reasons attributable to the customer.

If you are unsure whether an item qualifies for a return, please contact us before shipping it back.

3. How to Request a Return

To initiate a return, please follow these steps.

Step 1: Contact Us

Email devincahill@wildhavenesllc.com within 30 days of delivery. Include your order number, the product name, and the reason for your return request.

Step 2: Provide Supporting Information

If the product is damaged, defective, or incorrect, please include a description of the issue and clear photographs when available. This information will help us review your request.

Step 3: Receive Return Instructions

We will review your request and generally respond within 2–3 business days. If the return is eligible, we will confirm the next steps and any applicable return shipping arrangements.

Please obtain confirmation and review the instructions before sending the product back. This helps ensure that your return can be identified and processed correctly.

Step 4: Package and Ship the Item

Pack the item securely, including the required accessories and original packaging where applicable. Include your order number or other identifying information as instructed.

Use the return address provided below unless our customer support team gives you different written instructions for your specific return.

Step 5: Return Inspection

After the returned item arrives, we will inspect its condition and verify its eligibility. We generally complete the inspection within 3–5 business days after receipt.

We will notify you of the outcome and explain the applicable refund or exchange arrangements.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

4.1 Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or different from what you ordered, please contact us before returning it.

After reviewing the issue, WILDHAVENES LLC will cover reasonable return shipping costs for confirmed issues attributable to us, in accordance with the applicable return arrangements and law.

Where appropriate, we will arrange a replacement, exchange, or refund.

4.2 Returns for Personal Preference

For eligible returns due to a change of mind, personal preference, or an incorrect selection made by the customer, the customer is generally responsible for the return shipping costs.

Original shipping charges, if any, may not be refundable for change-of-mind returns, except where required by applicable law or expressly agreed by us.

5. Refund Policy and Processing Time

Once an eligible returned item has been received, inspected, and approved, we will initiate the refund process.

Our standard refund timeline is as follows:

  • Return request review: Generally 2–3 business days after receiving your request.

  • Return inspection: Generally 3–5 business days after the returned item is received.

  • Refund initiation: Generally within 3–5 business days after the return is approved.

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution. Additional processing time may apply.

We will provide an update if additional information is required to complete the refund.

6. Exchange Policy

WILDHAVENES LLC may offer exchanges for eligible products, subject to product availability and the conditions below.

To qualify for an exchange:

  • The request must generally be submitted within 30 days of delivery.

  • The original item must meet the applicable return condition requirements.

  • The requested replacement item must be available.

  • The customer must provide the original order number and relevant product details.

Exchange Procedure

  1. Email devincahill@wildhavenesllc.com with your order number, the item you wish to exchange, and the replacement item you would prefer.

  2. Wait for our confirmation and return instructions before sending the original item.

  3. Return the original item in accordance with the instructions provided.

  4. Once the returned item has been received and approved, we will arrange the exchange if the requested product is available.

We generally review exchange requests within 2–3 business days and inspect returned products within 3–5 business days of receipt. For approved exchanges, replacement orders are generally prepared for dispatch within 1–3 business days after the exchange is confirmed and all necessary arrangements are completed.

Delivery time for the replacement item depends on the destination and the applicable standard shipping arrangements.

If the requested replacement is unavailable, we will contact you to discuss an alternative, where appropriate, or an eligible refund.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us as soon as reasonably possible after delivery.

Please include:

  • Your order number.

  • The name of the affected product.

  • A clear explanation of the issue.

  • Photographs of the item and packaging, if available.

We will review the information and generally respond within 2–3 business days. If further investigation is required, we will inform you where reasonably possible.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution in accordance with applicable law.

Please retain the item and its packaging until you receive instructions from our customer support team.

8. Cancellations Before Shipment

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or is dispatched. However, cancellation cannot be guaranteed once processing or shipment has progressed beyond the point at which a change can reasonably be made.

If the order has already been shipped, you may request a return in accordance with this policy and applicable law.

If a cancellation is approved after payment has been collected, the refund will generally be initiated within 3–5 business days after cancellation approval. The time required for the funds to appear in your account may vary by payment provider or financial institution.

9. Return Address

Please use the following return address for authorized returns unless our customer support team provides different written instructions.

Company Name: WILDHAVENES LLC

Return Address:

WILDHAVENES LLC
167 Westfield Dr
Holliston, MA 01746
United States

Return Contact Email: devincahill@wildhavenesllc.com

Please contact us before sending any returned products. Include your order number and follow the return instructions provided to help ensure that your package can be identified and processed correctly.

Important: The address above is the business address provided by WILDHAVENES LLC. Please confirm that it is authorized and suitable for receiving returned merchandise before publishing it as the operational return address.

10. Refund Exceptions and Legal Rights

We reserve the right to decline a standard return if the item does not meet the applicable eligibility conditions, subject to applicable law.

If a return is declined, we will explain the reason where reasonably possible. Any arrangements for returning the item to the customer will be communicated before further action is taken.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights or remedies available under applicable law, including rights relating to defective or misrepresented products.