PRIVACY POLICY

1. Introduction

WILDHAVENES LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when visiting our website or purchasing our outdoor products.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you browse our website, place an order, contact our customer service team, or otherwise interact with our online store.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our privacy practices, please discontinue using the website.

2. Information We Collect

We may collect the following categories of information depending on how you interact with our website.

2.1 Personal Information You Provide

When placing an order, contacting us, or submitting information through our website, you may provide:

  • Name and surname.

  • Billing and shipping addresses.

  • Email address and other contact information you choose to provide.

  • Order details, purchased products, and transaction records.

  • Customer service communications and other information included in your messages.

Please provide only the information necessary to complete your purchase or address your inquiry.

2.2 Payment Information

When you make a purchase, payment information is processed through the payment methods and payment service providers available at checkout.

Depending on the payment method, certain transaction details may be collected to authorize, process, verify, and document your payment. We do not intentionally store complete payment card numbers or security codes on our own systems when payment processing is handled by a third-party payment provider.

Payment providers process information in accordance with their own privacy policies and applicable requirements.

2.3 Automatically Collected Information

When you access our website, certain technical and usage information may be collected automatically, including:

  • IP address and general device or browser information.

  • Operating system and browser type.

  • Pages visited, browsing activity, and interactions with website features.

  • Referral URLs and access timestamps.

  • Website performance, diagnostic, and security-related information.

We use this information to maintain website functionality, understand general browsing patterns, troubleshoot technical problems, and protect our website against misuse.

3. How We Use Your Information

WILDHAVENES LLC may use collected information for the following purposes:

  • Order Processing: To confirm purchases, process payments, arrange shipping, and provide order updates.

  • Customer Support: To respond to questions, resolve order issues, and assist with returns or refunds.

  • Website Operations: To maintain, improve, and troubleshoot our website and shopping experience.

  • Security and Fraud Prevention: To identify suspicious transactions, prevent unauthorized activity, and protect our business and customers.

  • Legal and Financial Compliance: To maintain transaction records and comply with applicable tax, accounting, and legal obligations.

  • Service Communications: To send order confirmations, shipping notifications, and other messages necessary to fulfill a purchase or respond to your request.

  • Marketing Communications: Where permitted by law and, when required, with your consent, to provide promotional information. You may opt out of marketing emails at any time.

We do not use personal information for purposes materially different from those described in this policy without providing additional notice when required by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions and improve the browsing experience.

These technologies may be used to:

  • Remember shopping cart contents and relevant preferences.

  • Maintain website security and basic functionality.

  • Understand website traffic and usage patterns.

  • Support analytics or advertising activities where applicable.

Essential cookies may be used when necessary to provide the services you request. Where required by applicable law, we will obtain your consent before placing non-essential analytics, advertising, or tracking cookies.

You can manage cookies through the consent tools provided on our website or through your browser settings. Disabling certain cookies may affect some website functions.

5. How We Share Information

We do not sell your personal information for monetary consideration. We may disclose personal information to third parties in the following circumstances:

5.1 Service Providers

We may share relevant information with service providers that help us operate our business, including:

  • Payment processors and payment service providers.

  • Shipping carriers and delivery service providers.

  • Website hosting and technical support providers.

  • Website analytics and security service providers.

  • Customer service and business administration providers.

These providers may process information only as necessary to perform their services, subject to applicable contractual obligations and legal requirements.

5.2 Legal Requirements

We may disclose information when reasonably necessary to comply with applicable laws, regulations, legal proceedings, or lawful governmental requests.

5.3 Business Transactions

If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

5.4 With Your Direction or Consent

We may share information when you request or authorize us to do so, or when disclosure is otherwise permitted by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, maintaining financial records, and meeting applicable legal obligations.

The applicable retention period depends on the type of information, the purpose for which it was collected, and any legal or regulatory requirements.

When personal information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable recordkeeping obligations.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, security monitoring, and the use of third-party providers with appropriate security practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information, including the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Obtain a copy of certain personal information in a portable format, where applicable.

  • Opt out of certain targeted advertising, sale, or sharing activities where such rights apply.

  • Withdraw consent where processing is based on consent.

  • Appeal certain decisions regarding privacy requests, where required by law.

To exercise an applicable privacy right, please contact us using the email address listed in the Contact Information section below. We may need to verify your identity before processing your request.

We will respond to eligible requests within the time limits required by applicable law. Certain information may need to be retained where permitted or required by law.

9. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional rights, subject to applicable definitions and exceptions.

These rights may include:

  • The right to know the categories and specific pieces of personal information collected about you, as well as certain information about its use and disclosure.

  • The right to request deletion of personal information, subject to legal exceptions.

  • The right to request correction of inaccurate personal information.

  • The right to opt out of the sale or sharing of personal information, where applicable.

  • The right to limit certain uses and disclosures of sensitive personal information, where applicable.

  • The right not to receive discriminatory treatment for exercising your privacy rights.

WILDHAVENES LLC does not sell personal information for monetary consideration. If our use of third-party advertising or tracking technologies constitutes “sharing” or another regulated activity under California law, you may have the right to opt out of that activity.

To submit a privacy request or inquire about your California privacy rights, email devincahill@wildhavenesllc.com with the subject line “California Privacy Request.”

We may take reasonable steps to verify your identity before responding. You may also authorize an agent to submit a request on your behalf where permitted by law, subject to applicable verification requirements.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization. If we become aware that we have collected such information in circumstances where collection was not permitted, we will take reasonable steps to delete it.

Parents or legal guardians who believe a child has provided personal information to us may contact us to request appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment providers and shipping services.

We do not control the privacy practices, content, or security measures of independent third parties. Any information you provide directly to those parties is subject to their respective terms and privacy policies.

We encourage you to review the privacy policies of third-party services before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date. Changes will take effect upon publication unless otherwise stated or required by law.

We encourage you to review this page periodically to remain informed about our privacy practices.