CARRIAGE TERMS

1. Shipping Destinations

WILDHAVENES LLC currently ships orders exclusively to eligible delivery addresses within the United States.

Our online store is configured to accept shipping addresses located within the United States only. Customers must provide a valid U.S. shipping address during checkout to complete an order.

We do not offer international shipping. Orders with shipping addresses outside the United States cannot be processed through our standard checkout system.

Please ensure that your shipping address, including the street address, city, state, and ZIP code, is complete and accurate before submitting your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable U.S. public holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

During the processing period, we review order details, confirm payment, prepare the products, and arrange shipment.

Order processing time is separate from transit time. A shipping confirmation or tracking notification may be provided once the order has been dispatched and tracking information becomes available.

In certain circumstances, including unusually high order volumes, inventory verification, payment review, or operational disruptions, processing may take longer than expected. If a significant delay affects your order, we will make reasonable efforts to provide an update.

3. Estimated U.S. Shipping and Delivery Time

For eligible destinations within the United States, our estimated shipping and delivery time is as follows:

Shipping Stage Estimated Time
Order processing 1–3 business days
Transit after dispatch 3–7 business days
Estimated total fulfillment time 4–10 business days

The total fulfillment estimate combines the processing period and the estimated transit period. These time frames are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier capacity, weather conditions, public holidays, and other circumstances affecting transportation.

Delivery to remote areas or locations subject to additional carrier handling may take longer than the estimated period.

4. Shipping Methods and Carrier Information

WILDHAVENES LLC arranges domestic shipments through standard shipping services offered by available delivery carriers.

Depending on the destination, service availability, package characteristics, and fulfillment arrangements, carriers may include:

  • United Parcel Service (UPS): Domestic parcel transportation and delivery services.

  • FedEx: Domestic package shipping and delivery services.

  • United States Postal Service (USPS): Domestic mail and parcel delivery services.

The carrier used for a particular order depends on the shipping arrangements available at the time of fulfillment. The carriers listed above represent potential delivery options; the specific carrier assigned to an order will depend on the actual shipment.

We offer standard shipping only. Expedited shipping and priority delivery upgrades are not available through our standard checkout process.

5. Shipping Fees

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

The shipping fee applicable to your order will be calculated or presented according to the shipping arrangements and order details shown at checkout. Please review the final order summary carefully before confirming payment.

If any shipping charge applies, it will be included in the order total presented for your approval before the purchase is completed.

6. Order Tracking

When tracking is available, we will provide shipment tracking information through the order or shipping notification process.

Once your order has been dispatched, you may use the tracking number on the relevant carrier's website to review available shipment updates.

Please allow some time after dispatch for tracking information to become active in the carrier's system. Tracking updates may not appear immediately after a shipping label is created.

If tracking information remains unavailable or does not update for an extended period, please contact us with your order number so that we can help review the shipment status.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify the following details before submitting your order:

  • Recipient's full name.

  • Street address and apartment, unit, or suite number, where applicable.

  • City, state, and ZIP code.

  • A valid contact email address for order communications.

If you notice an address error after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

Additional delays or delivery complications may occur when an address is incomplete, inaccurate, or inaccessible.

8. Delayed, Lost, or Undelivered Packages

Although we work to process orders promptly, delays may occur due to carrier operations, severe weather, transportation disruptions, incorrect addresses, public holidays, or other circumstances outside our reasonable control.

If your package has not arrived within the estimated delivery window, please:

  1. Review your latest tracking information.

  2. Confirm that the shipping address provided at checkout is correct.

  3. Contact us with your order number and tracking details, if available.

We will review the available information and, where appropriate, assist with contacting the relevant carrier or determining the next steps.

If a shipment is confirmed to be lost or undelivered, we will review the circumstances and work toward an appropriate resolution in accordance with our policies and applicable law.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us promptly after delivery.

When contacting us, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product and packaging, if available.

This information will help us assess the issue and determine the appropriate resolution. Eligible returns, replacements, and refunds will be handled according to our Refund Policy and applicable law.

10. Split Shipments and Delivery Updates

Depending on product availability and fulfillment arrangements, an order containing multiple items may be shipped in separate packages.

If separate shipments are arranged, tracking details may be provided individually when available. Packages dispatched at different times may arrive on different dates.

Please refer to the relevant shipping notifications and tracking information for the latest available updates.